Where do your consultations take place?
Our 1-on-1 consultations take place either from our UK headquarters in Jersey, Channel Islands, or from our US headquarters in Palm Beach, Florida. On arrangement we also travel to local destinations in South Florida.
Do you travel, consult in person, or online/skype?
We do travel for in-person consultations further afield, please contact us to make the travel arrangements. We can also provide consultations internationally - if this is your preference, please provide your Skype or telephone details when contacting us.
What is your shipping policy? Do you ship internationally?
We currently ship to the United States, United Kingdom, Europe and Canada only. We will be adding further international shipping soon. Contact us before ordering if you are ordering from outside the United States, United Kingdom, Europe and Canada because we may be able to assist you even before our full international shipping service comes into effect.
Is there a minimum order each month or every time I order?
No, there is no minimum order at Source Vital.
If a package or product is out of stock, how will I know when I may purchase it again?
It is best to check our website, social media, and emails from Source Vital (sign-up for our newsletter at the bottom of this page). We do our best to keep our customers updated on the latest news.
What if an item I ordered does not ship with my package?
We work with suppliers to deliver some of the products delivered with the Source Vital Secrets. As a result, there are occasions when our suppliers' stock of a particular product is low or used up. In this case, we will either (i) wait for the item to come back in stock with the supplier, or (ii) we will ship a second package to you with the product contained in your Secret order included (once it is back available with the supplier). Please note that the most usual procedure we follow is to wait for the item to arrive back in stock (which may result in a short time delay in sending your Secret package to you - in this case we will notify you via email with your revised expected delivery date). Please contact us immediately if you are charged for something that is not included in your package.
Do you have a 1-800 number to call?
We answer all customer questions and concerns through email, unless there is a specific situation that requires a phone conversation. We do our best to answer all questions within a couple of hours of receiving them. Our customer Customer Support hours are Monday through Friday, 8am to 5:30pm.
Can I add items to my order once I make a purchase?
Once an order is processed through our checkout system, it is immediately invoiced. This way it can be packed and sent to you as quickly as possible. Please take time to consider the items you desire before confirming your Source Vital order and keep in mind that shipping everything you need at one time is more cost effective. Any additional items ordered after checkout will be considered a new shipment.
What are your Customer Support hours?
Our Customer Support hours are Monday - Friday, 8am - 5:30pm (Eastern Time), excluding major holidays. We do our best to respond to your inquiry within one work day.
POLICIES & PAYMENT
What is your return policy?
Customers may return unused and unopened products within 30 days of the original receipt date if it has been determined to be defective or shipped incorrectly. There will be no refunds given unless it has been determined that the product is legitimately defective or shipped incorrectly. Since everyone's tastes are different, we cannot guarantee product taste. We are in the business of providing functional cleanses, foods and supplements that deliver maximum nutrition and health benefits but do not strive toward palatable flavors. We cannot guarantee that a product's taste will be to your liking. No refund will be issued due to flavor issues, or change of mind, once a customer has considered and purchased a product.
Why do you not offer medical advice?
It is beyond the scope of our ability as a company to be able to offer confirmed medical advice and it is strongly encouraged that you seek out a licensed professional in your area who can succinctly treat and diagnose issues related to any health conditions. The guidelines of our products are meant to offer nutritional support to some healing processes and is always best to consult a medical professional before making any serious decisions on where to begin.
What payment methods are acceptable?
We accept all major credit cards accepted through our payment processor Stripe (which currently includes MasterCard, Visa, American Express, Diner's International, Discover, PayPal, Apple Pay, Android Pay, and others). Please check the Stripe.com site for updates as to the cards and payment processors they currently process. We cannot accept personal checks or money orders.
If an item in my shipment is damaged during transit, who do I contact?
If you receive a damaged package or product, please email email@example.com. right away. We will arrange to ship you a replacement for damaged goods from our supplier once we can assess the damage to your product.
What is the approximate shelf life for the foods you sell?
Our supplier's dry goods, such as cleanses, powders, supplements, and dried fruits, have an extremely long shelf life. You will be able to use them up before they become any bit stale, as the shelf life is from 1.5 to 2 years.
I am new to healthy eating. What should I try first?
We always recommend that small steps are taken in the beginning of your transition to a healthier lifestyle. This way, you can ease your routine into something better, something that sticks and can be adjusted to. This isn't a "fad diet", it's a new lifestyle and way of living.
Can I start by doing Secret 4 if I haven't done Secrets, 1, 2, or 3?
We recommend starting with Secret 1 and gradually working through Secrets 2, 3 and 4. This way you will effectively transition into a healthier lifestyle through experiencing the benefits of each Secret.
Because each Secret builds on the next, it is not advisable to start with Secret 4, for example, if Secrets 1, 2, and 3 have not already been completed. The main reason for this is that your body will not properly absorb the beneficial nutrients from Secrets 2 or 3 or 4 if you haven't completed Secret 1 first.
People who complete Secrets 1 and 2 first - before moving onto Secrets 3 and 4 - typically experience up to 70% greater results in terms of clarity, energy and effectiveness of the products in Secrets 3 and 4.
Do you have a different question? Please send it to us through the below form, and we will get back to you as soon as we can!