Customers may return unused and unopened packages or products within 30 days of the original receipt date if it has been determined to be defective or shipped incorrectly. There will be no refunds given unless it has been determined that the package or product is legitimately defective or shipped incorrectly. Since everyone's tastes are different, we cannot guarantee product taste. We are in the business of providing functional foods that deliver maximum nutrition and health benefits but do strive toward palatable flavors. We cannot guarantee that a product's taste will be to your liking. No refund will be issued due to flavor issues, or change of mind, once a customer has considered and purchased a product, package, or consultation.
We cannot issue a refund of any kind for orders seized or destroyed by customs. In cases where the order is returned back to our warehouse in an undamaged and resalable condition, we may only refund the cost of the merchandise; shipping costs will not be reimbursed.
Because the U.S. Food and Drug Administration (FDA) places numerous strict regulations upon the delivery of consumable items into the United States, Source Vital may not be able to process returns on international orders. If you received the wrong item or the product appears defective, please contact Customer Service at; we will review each circumstance on a case-by-case basis to determine if a return can be processed.
If you refuse an order for any reason, you may be responsible for return shipping fees, and we will only refund the cost of the merchandise, and only if in undamaged and resalable condition.
*As regulations change constantly, we strongly recommend that you check with your local authorities for information on regulations that may affect your ability to receive your order.
If we ship foods as part of a service to you, domestic orders to the continental United States are normally shipped via UPS using the method chosen. The cost of the shipment is based on the weight of the order and is calculated when you check out. We reserve the right to ship your package using alternative carriers which are equal to or faster than the delivery speed of the method you choose.
All special shipping instructions must be given directly to the shipping carrier. Example: "Please leave at back door". Example: "Please ring apartment number ###". Your package will have a tracking number 24 hours after it has been invoiced, you can then contact UPS at 1(800)742-5877 to give them your special instructions for delivery.
Orders shipping to destinations outside the United States might incur duties and taxes. If duties and taxes are imposed on your order, they are due at the time of delivery. Please consult your local customs office for more details about your country's duties and taxes. We are not responsible for any import taxes or duties which may be incurred on your international shipment.
Your purchase of a product or service or ticket to an event may or may not provide for any refund. Each specific product, service, event or course may specify its own refund policy and, if it does not, this Refund Policy applies. Source Vital's general policy on refunds is that once you have (i) consumed more than 20% of the content of any in-person or online Source Vital program, course, retreat, product, or information - including the Truth Series 6-Week online courses, Wealth Series monthly subscription service any Source Vital business course, Representation Service, or Source Vital retreat hosted in person or online, or (ii) more than 1-day of content delivery for an in-person retreat, or 45 days for an online program, course, retreat, product, or information has elapsed since your purchase, you automatically forego any right to request or gain a refund on the Source Vital program, course, retreat, product, or information that you purchased. This policy applies no matter what price you paid for such program, course, retreat, product, or information, or if you signed up on a special offer or were granted full or partial access to such program, course, product, or information.